Refund Policy

Last Update - 10-Dec-2025

refund policy

This Refund Policy explains the circumstances under which UAE Visa may process refunds for users who apply for services through uaevisaapplication.com. This policy applies to all past and present users of our website and services.

In this document, the terms “we,” “us,” and “our” refer to UAE Visa, while “you,” “your,” “user,” “customer,” or “applicant” refer to individuals using our services. By submitting an application or using our services, you acknowledge that you have read, understood, and agreed to this Refund Policy.

Interpretation of Terms

For clarity, the following terms are used throughout this policy:

  • Service Fees refer to the charges paid for processing and facilitation services provided by UAE Visa.
  • Refund Eligibility means the conditions under which a user may qualify for a refund.
  • Refund Request refers to the formal request submitted by a customer to initiate a refund.
  • Issuing Bank means the bank or financial institution that issued the payment card used for the transaction.
  • Transaction Charges include any fees applied by banks or payment gateways during payment or refund processing.
  • Optional Services include additional or premium services offered through our website.
  • Chargeback refers to a dispute raised by the customer with their card-issuing bank regarding a transaction.

Refund Eligibility Conditions

Please review the following conditions carefully before requesting a refund:

  1. All visa application fees and service charges are strictly non-refundable, regardless of approval or rejection.
  2. Visa approval, rejection, and processing timelines are determined solely by UAE Immigration Authorities. UAE Visa has no influence over these decisions.
  3. The decision of UAE Immigration is final, and no explanations or correspondence will be provided in the event of rejection.
  4. Issuance of a visa does not guarantee entry into the UAE. Entry permission is granted at the sole discretion of immigration officials at the port of entry.
  5. UAE Visa is not responsible for visa rejection, entry denial, or any consequences arising from immigration decisions.
  6. Partial refunds may be considered only if the application is canceled before documents are submitted for processing, subject to applicable processing deductions.
  7. Refunds for payments made more than a specified period ago may not be possible and may be replaced with store credit instead.
  8. Additional documentation may be requested depending on individual cases.
  9. Processing delays do not qualify as a valid reason for refund.
  10. Prices, requirements, and procedures may change without prior notice.
  11. UAE visas issued are not work permits.
  12. Any fines, penalties, or charges imposed by immigration authorities must be borne by the applicant.
  13. Additional expenses such as courier services, attestations, or documentation costs are the applicant’s responsibility.
  14. UAE Visa’s role is limited to application facilitation only.

Visa Cancellation

If an applicant chooses to cancel their visa application before processing or approval, cancellation charges may apply based on embassy or immigration regulations.

Refund Procedure and Timeline

Refund requests generally follow these steps:

  • Submission of refund request via email or customer support
  • Internal review and verification
  • Approval or rejection decision
  • Processing of eligible refunds
  • Refund issued to the original payment method or alternative mode
  • Confirmation notification (if applicable)

Processing timelines may vary depending on banks, payment gateways, and regulatory requirements.

Security Deposit Policy

For certain nationalities, UAE Immigration may require a refundable security deposit. This deposit is governed entirely by immigration rules.

  • Refunds are processed only after confirmed exit from the UAE.
  • Standard processing may take several weeks.
  • In exceptional cases, delays may occur due to banking or regulatory limitations.

Refund Deductions

When applicable, refunds may be subject to deductions for:

  • Immigration charges
  • Administrative and processing costs
  • Banking and transaction fees
  • Currency exchange differences

All transaction-related charges are borne by the applicant.

Forfeiture of Security Deposit

A security deposit may be forfeited under the following circumstances:

  • Overstaying the permitted visa duration
  • Failure to exit the UAE
  • Violations of immigration laws
  • Submission of false or misleading information
  • Non-cooperation during verification processes
  • Bank or payment gateway restrictions

Refund Options

Eligible refunds may be processed through one of the following methods:

  • Credit or debit card reversal
  • Bank transfer
  • Online payment gateway refund
  • Store credit for future services
  • Travel voucher for applicable services

Policy Updates

UAE Visa reserves the right to amend or update this Refund Policy at any time without prior notice. Continued use of our services constitutes acceptance of the revised terms.

Contact Us

If you have any questions regarding this Refund Policy or need assistance, please contact us at:

Email: contact@uaevisaapplication.com